We want you to experience ultimate comfort with every step. We hold our footwear to high standards and aim for a seamless return process if a product does not meet your expectations.
- Eligibility for Returns: You may return any unused item in its original packaging within 7 days of delivery. The footwear must be clean, free from wear, and in the same condition as when received.
- Return Process: To initiate a return, please email our support team with your order number and the reason for the return. Once our team verifies the condition of the footwear, we will provide instructions for the return shipment.
- Refund Methodology: Upon receiving and inspecting the returned item, we will process your refund back to your original payment method via our API-based digital service platform. Please allow 5–7 business days for the transaction to reflect in your account.
- Damaged or Incorrect Items: If you receive a product that is damaged during transit or is different from what you ordered, please contact us within 48 hours. We will arrange for a replacement or a full refund at no additional cost.
- Non-Returnable Items: Items that show signs of outdoor wear, damage caused by improper usage, or are returned outside the 7-day window are not eligible for a refund.